Can I change or cancel my order?Updated 3 months ago

While you’re browsing and shopping on our website, you have the flexibility to change your order by removing or updating items in your cart. 

However, please note that once your order is in our system, we strive for immediate dispatch to ensure you receive your new Boody as quickly as possible. 

This can be done, but it will depend on the status of your order. 

From checkout, you have 15 minutes to make changes or cancel your order.

This can be done from your order page linked in your order confirmation email.

After 15 minutes, your order will be released in our system to our warehouse team.

Unfortunately, we aren’t able to make any amendments at this stage.

As a result, we are unable to make changes or cancel orders once released. Our warehouse operates with high efficiency, processing orders instantly. 

If your order is incorrect, fear not - we've got a backup plan! We are more than happy to facilitate an exchange or return on any product (except Final Sale items) so long as it's unopened and presented in its original, undamaged packaging. 

Once your order arrives, simply head over to our Exchange and Return Portal here.