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Rewards

Account

Boody ANZ

<p><strong>Domestic Orders (Australia)</strong></p><table style="width: 100%;" class="fr-table-selection-hover"><tbody><tr><td style="width: 50.0000%;"><strong>Shipping Method</strong><br></td><td style="width: 50.0000%;"><strong>Shipping Cost</strong><br></td></tr><tr><td style="width: 50.0000%;">Standard Shipping for orders over AU$60</td><td style="width: 50.0000%;">Free</td></tr><tr><td style="width: 50.0000%;">Standard Shipping for orders under AU$60</td><td style="width: 50.0000%;">AU$9.95</td></tr><tr><td style="width: 50.0000%;">Express Shipping for orders under AU$60</td><td style="width: 50.0000%;">AU$14.95</td></tr><tr><td style="width: 50.0000%;">Express Shipping for orders between AUS$60-$150</td><td style="width: 50.0000%;">AU$9.95</td></tr><tr><td style="width: 50.0000%;">Express Shipping for orders over AU$150</td><td style="width: 50.0000%;">Free</td></tr></tbody></table><p><br></p><p><strong>International Orders - Hong Kong SAR, Singapore, South Korea</strong></p><p>We offer Free International Express Shipping for orders over AU$150*. Orders below AU$150 will require an AU$30 shipping fee.</p><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><strong>Shipping Method</strong><br></td><td style="width: 50.0000%;"><strong>Shipping Cost</strong><br></td></tr><tr><td style="width: 50.0000%;">International Express for orders over AU$150</td><td style="width: 50.0000%;">Free</td></tr><tr><td style="width: 50.0000%;">International Express for orders under AU$150</td><td style="width: 50.0000%;">AU$30</td></tr></tbody></table><p><br></p><p><strong>International Orders (Rest of World)</strong></p><p>We offer Free International Express Shipping for orders over AU$200*. Orders below AU$200 will require an AU$40 shipping fee.&#xA0;</p><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><strong>Shipping Method</strong><br></td><td style="width: 50.0000%;"><strong>Shipping Cost</strong><br></td></tr><tr><td style="width: 50.0000%;">International Express for orders over AU$200</td><td style="width: 50.0000%;">Free</td></tr><tr><td style="width: 50.0000%;">International Express for orders under AU$200</td><td style="width: 50.0000%;">AU$40</td></tr></tbody></table><p><br></p><p><em id="isPasted">*To be eligible for a free shipping method, the order total (after discounts have been applied) must be above the minimum threshold.</em></p>

We offer Free Standard Shipping for orders over AU$60*. Orders below AU$60 will require a $9.95 shipping fee for Standard Shipping. We offer Free Express Shipping for orders over AU$150*.

What are your shipping costs?

Australia

Shipping & Delivery

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return a Bra?

Can I return a Sale item?

Are returns free of charge?

What is Return Coverage/Checkout+?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my item(s), how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Do you offer express shipping?

Will I be charged duties/customs fees on international orders?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody Vegan Silk?

How do I care for my Boody FreeMesh™?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What are the benefits of bamboo?

Can you tell me more about your fabrics?

Where is Boody made?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

What is The Lounge?

How do I join The Lounge?

What are the different tiers?

How can I earn points?

Can I redeem my points on everything?

How do I redeem my points?

Can I transfer my points between stores?

What happens to my points if I return an item?

What happens to my points if I cancel my order?

How do I track my points and rewards history?

How does Refer A Friend work?

How do I earn points for leaving a review?

Can I update the email address associated with my account?

Do points ever expire?

How is my tier determined?

Why have I moved down tier?

How do I move up tier?

The Lounge Terms and Conditions

The Lounge

How do I log into my Boody account?

Account & Rewards

Can I return Underwear?

Returns, Exchannges, & Refunds

What Certifications does Boody have?

Accounts & Rewards

New Zealand

What are your shipping costs?Updated a month ago