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Rewards

Account

Boody ANZ

The Lounge is our way of saying thanks! A loyalty program designed with the same cozy comfort you expect from Boody. You&#x2019;ll earn points just for hanging out (okay, and shopping), unlock exclusive perks, and get early access to special offers. Think of it as your invite to settle in, stay comfy, and be rewarded for being part of the Boody community.

The Lounge is our way of saying thanks! A loyalty program designed with the same cozy comfort you expect from Boody. 
You’ll earn points just for hanging out (okay, and shopping), unlock exclusive perks, and get early access to special offers.

Think of it as your invite to settle in, stay comfy, and be rewarded for being part of the Boody community.

What is The Lounge?

New Zealand

Accounts & Rewards

The Lounge

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return a Bra?

Can I return a Sale item?

Are returns free of charge?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my item(s), how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Do you offer express shipping?

Will I be charged duties/customs fees on international orders?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Shipping & Delivery

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody Vegan Silk?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

How do I care for my Boody FreeMesh™?

Product Care

Can you tell me about Boody?

What are the benefits of bamboo?

Can you tell me more about your fabrics?

Where is Boody made?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

How do I join The Lounge?

What are the different tiers?

How can I earn points?

How do I redeem my points?

Can I redeem my points on everything?

What happens to my points if I return an item?

What happens to my points if I cancel my order?

How do I track my points and rewards history?

How does Refer A Friend work?

Can I transfer my coins between stores?

Can I update the email address associated with my account?

Do points ever expire?

Why have I moved down tier?

How do I move up tier?

How is my tier determined?

The Lounge Terms and Conditions

Account & Rewards

Australia

Can I return Underwear?

Returns, Exchannges, & Refunds

What Certifications does Boody have?

What is The Lounge?Updated 17 days ago