Shipping & Delivery

Where is my order being sent from?

Orders placed on boody.co.nz are dispatched from our warehouse located in Melbourne, Victoria, Australia, or in Mangere, Auckland, New Zealand, depending on stock availability. Our warehouses operate Monday to Friday, excluding Public Holidays.

Where do you ship to?

Heads up! You are currently visiting the Boody New Zealand website. We ship to all of New Zealand with the help of our shipping carriers - NZ Post, and DHL Express. Please note that we can only ship to PO Box addresses when selecting a Standard Shipp

How long does shipping take?

Can I track my order?

Of course! Once your order is dispatched, you will receive an email letting you know your order is on its way. This email will also contain your tracking number. You can use our Self Service Portal here (click 'Track order' and follow the prompts) to

Can I change my delivery address?

This can be a tricky one! This can be done but will depend on the status of your order. Please contact our Community Happiness Team to provide the new and complete delivery address. If the order hasn’t been released for processing yet -. Our team can

Do you offer express shipping?

Yes, we do!. We offer Express Shipping with DHL Express at a flat rate of NZ$21.95. The delivery time frame provided by DHL is 2-4 business days, and does not include processing time. Orders with Express Shipping are prioritised at our warehouse.

Will I be charged duties/customs fees on international orders?

The potential occurrence of import or customs charges depends on the value of your order and the destination country. These charges are imposed by the destination country, and unfortunately, we do not have control over, or the ability to estimate any

What are your shipping costs?

We offer Free Standard Shipping for orders over NZ$70*. Orders below NZ$70 will require a $9.95 shipping fee for Standard Shipping. We offer Express Shipping for all orders at a flat rate of $19.95. *To be eligible for a free shipping method, the ord

My order is missing/taking longer than expected, what should I do?

We want to assure you that your products have been handed over to our shipping partner, and they will be your primary source for updates and estimated delivery times. We highly recommend signing up for notifications through the provided tracking page

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

Standard Shipping. If you are not home when your order is delivered, NZ Couriers or NZ Post will leave this somewhere safe, if safe to do so, or drop this off at your local post office for collection. Kindly refer to your tracking page for any update

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

We’re terribly sorry that the delivery of your order hasn’t been as seamless as we’d expected it to be. Please contact our Community Happiness Team, with your order number, so we can investigate further with the courier and organise a replacement. Re